Managing a mid sized litigation firm is no easy task, and I could not have been more pleased to have Elizabeth Granoff consulting for the firm. Elizabeth simply delivers results, and she developed some creative solutions for our management problems that others were not able to solve. Elizabeth is also a skilled problem facilitator: a client came to the office expressing deep unhappiness with his case and his attorney. Elizabeth honed in on the client’s core needs, and validated his concerns, without sacrificing the attorney’s own credibility and self-esteem. In the end, the client felt heard and understood (he also paid his balance that day!), the firm’s attorney felt that his good efforts in the case were validated, and the attorney and client both left the meeting re-energized, bonded, and committed to do a good result in the case. Elizabeth has the skills to not only help build the firm’s business, but preserve it, and that’s just one of many skills that I have highly valued in her consulting work with the firm.
-Sole practitioner, Geneva, Illinois